| Sampling Factors: |
Location (Not Relevant: All work is performed at a single location)
Customer: There are two customer types. External and Internal. The External programs follow the same processes and share staff. The internal projects follow a slightly different process.
Size (Not Relevant: No impact on the process adherence due to size, all are small team projects.)
Organizational Structure (Not Relevant: Small organization – All work is done within the R&D centre of the organization)
Type of Work (Not Relevant: Type of work across the organization is homogeneous.) |
| Sampling Factor Values: |
Internal (Customer): Projects for Internal customers
External (Customer): Projects for External customers |
| Subgroups: |
Internal: Projects for Internal Customers
15 People, 2 Basic Units
– Internal
External: Projects for External customers
15 People, 5 Basic Units
– External |