| Sampling Factors: |
Location (Not Relevant: No influence on the process implementation because all work is done in Wuhan)
Customer (Not Relevant: No influence on the process implementation because of only enterprise customers)
Size (Not Relevant: No influence on the process implementation, less than or equal to 15 persons)
Organizational Structure: Integration Dept. and Service Dept.
Type of Work: System Integration and IT Service |
| Sampling Factor Values: |
ID (Organizational Structure): Integration Dept.
SD (Organizational Structure): Service Dept.
SIS (Type of Work): Providing system integration service
ITS (Type of Work): Providing IT operating and maintenance service |
| Subgroups: |
SG1: Providing system integration service
42 People, 5 Basic Units
– ID
– SIS
SG2: Providing IT operating and maintenance service
73 People, 10 Basic Units
– ITS
– SD |