| Sampling Factors: |
Location (Not Relevant: Just one location is Wuhan.)
Customer: There are 2 types of customers: 1. VIP Customers-Very large and valuable customers 2. Normal Customers-The other customers except VIP customers
Size (Not Relevant: The size of service work is the same.)
Organizational Structure (Not Relevant: Only one business unit is oriented in delivering service.)
Type of Work (Not Relevant: The type of service work is the same.) |
| Sampling Factor Values: |
VC (Customer): VIP Customers
NC (Customer): Normal Customers |
| Subgroups: |
VIP: VIP Customers
22 People, 2 Basic Units
– VC
Normal: Normal Customers
18 People, 3 Basic Units
– NC |