| Sampling Factors: |
Location (Not Relevant: All projects are developed in Wuhan, China.)
Customer: Internal Customers and External Customers. Different in acceptance process.
Size (Not Relevant: Size does not affect the process context as all projects follow the organizational standard set of processes.)
Organizational Structure (Not Relevant: All projects are developed under the same organisation structure in the R&D Department)
Type of Work (Not Relevant: All projects are software development.) |
| Sampling Factor Values: |
Internal (Customer): Marketing Department
External (Customer): External Customers |
| Subgroups: |
Internal: Software products delivered to Marketing Department
40 People, 3 Basic Units
– Internal
External: Software products to be used by public external customers
100 People, 8 Basic Units
– External |