| Sampling Factors: |
Location (Not Relevant: All work is performed at the same location)
Customer (Not Relevant: There is no difference in the processes used regardless of the customer)
Size (Not Relevant: All work is about the same size)
Organizational Structure (Not Relevant: All work is performed under one organization structure)
Type of Work: There are two types of work – Operation of Software, and Operation of Software and Hardware |
| Sampling Factor Values: |
Organizational Support (Type of Work): Work supporting the operation of software, and operation of software and hardware
Null (Type of Work): This the null set |
| Subgroups: |
Operation of Software: Support of software operation
20 People, 2 Basic Units
– Organizational Support
Operation of Software and Hardware: Supporting the organization with Software and Hardware
16 People, 2 Basic Units
– Organizational Support |