| Sampling Factors: |
Location (Not Relevant: All work is performed at the same location)
Customer (Not Relevant: All work is performed the same way for all customers)
Size (Not Relevant: All work is performed the same way regardless of size)
Organizational Structure (Not Relevant: All work is performed under the same organization structure)
Type of Work: There are two sets of processes – one for SAP and one for non-SAP |
| Sampling Factor Values: |
SAP (Type of Work): SAP work
ERP (Type of Work): Non-SAP work |
| Subgroups: |
SAP Customer Support: Supporting customer”s IT services
12 People, 2 Basic Units
– SAP
ERP Customer Support: Supporting customer”s IT services
6 People, 1 Basic Units
– ERP |