| Sampling Factors: |
Location (Not Relevant: No difference in processes due to Location. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project. Location is not relevant.)
Customer (Not Relevant: No difference in processes due to Customer. Customers come from businesses in a variety of industries, but there is no significant difference in the mode of cooperation between these customers and the organization, The main business is to provide IT infrastructure and asset management information system software customization development services. Customer is not relevant.)
Size (Not Relevant: No difference in processes due to Size. All the project size are around 5 FTEs. Size is not relevant.)
Organizational Structure (Not Relevant: No difference in processes due to Organization. All the project teams are belong to R&D department and the team structure is almost same. Organization Structure is not relevant.)
Type of Work: There are two type of work in the organization, one is new software customization development project, another is maintenance software customization development project. |
| Sampling Factor Values: |
New (Type of Work): IT infrastructure and asset management information system software customization development, the first newly launched project.
Maintenance (Type of Work): IT infrastructure and asset management information system software customization development, the subsequent upgrading and maintenance. |
| Subgroups: |
SG1: IT infrastructure and asset management information system software customization development, the first newly launched project. Team Size are around 5 FTEs, and belong to the same R&D department. Customers come from businesses in a variety of industries, but there is no significant difference in the mode of cooperation between these customers and the organization. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project.
13 People, 3 Basic Units
– New
SG2: IT infrastructure and asset management information system software customization development, the subsequent upgrading and maintenance. Team Size are around 5 FTEs, and belong to the same R&D department. Customers come from businesses in a variety of industries, but there is no significant difference in the mode of cooperation between these customers and the organization. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project.
9 People, 3 Basic Units
– Maintenance |