| Sampling Factors: |
Location (Not Relevant: No difference in processes due to Location. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project. Location is not relevant.)
Customer: There are three typical types of customer, government, college and university, enterprise. There are some differences in the project management and quality assurance ralated processes due to the customer.
Size (Not Relevant: No difference in processes due to Size. The size of the projects is 4-7 FTEs. Size is not relevant.)
Organizational Structure (Not Relevant: No difference in processes due to Organization. All the project teams are belong to information technical department and the team structure is almost same. Organization Structure is not relevant.)
Type of Work (Not Relevant: No difference in process due to Type of Work. The main business is to provide information system integration services to customers. The project team collects customer requirements, creates technical solutions, purchases software and hardware equipment needed by the system, integrates them, verifies and validates them, and finally delivers them to customers.Type of Work is not relevant.) |
| Sampling Factor Values: |
Government (Customer): The customers are local government departments.
Enterprise (Customer): The customers are enterprises.
Education (Customer): The customers are colleges and universities. |
| Subgroups: |
SG1: The type of work is provide information system integration services to customers. The customers are local government departments. The size of the projects is 4-7 FTEs. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project.
15 People, 3 Basic Units
– Government
SG2: The type of work is provide information system integration services to customers. The customers are enterprises. The size of the projects is 4-7 FTEs. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project.
10 People, 2 Basic Units
– Enterprise
SG3: The type of work is provide information system integration services to customers. The customers are colleges and universities. The size of the projects is 4-7 FTEs. All projects are mainly delivered in headquarter, there are some work need to be delivered onsite for each project.
10 People, 2 Basic Units
– Education |