| Sampling Factors: |
Location (Not Relevant: Just one location is Wuhan.)
Customer: There are 2 types of customers: 1. Benchmarking Customer: high value customers with significant regional influence. 2. Normal Customer :the other customer beside benchmarking customer.
Size (Not Relevant: The size of service work is the same.)
Organizational Structure (Not Relevant: There is only one business unit for providing services.)
Type of Work (Not Relevant: The type of service work is the same.) |
| Sampling Factor Values: |
BC (Customer): Benchmarking Customer
NC (Customer): Normal Customer |
| Subgroups: |
Benchmarking: Benchmarking Customer
35 People, 2 Basic Units
– BC
Normal: Normal Customer
19 People, 3 Basic Units
– NC |