| Sampling Factors: |
Location (Not Relevant: OU operates out of a single location)
Customer (Not Relevant: There are no specific differences in the intended processes based on customer or customer categories. Also, coincidentally the projects for each type of service are all for a single customer. To that extent, this is also reasonably subsumed into type of work.)
Size (Not Relevant: There are no specific variations in the intended processes based on the size of the projects. The project team is further divided into sub-teams under technical / project leads. Each such team has a size varying from 8 to 12 members. Consequently, there is no intended variation based on project size.)
Organizational Structure (Not Relevant: While this is relevant, this factor is the same as the type of work factor. Hence subsumed in that.)
Type of Work: There are four different types of services and these are aligned to the service lines. |
| Sampling Factor Values: |
PGS (Type of Work): Product Globalization Service
ADM (Type of Work): Application Development and Maintenance Service
HDT (Type of Work): Hardware Device Testing Service
SPT (Type of Work): Software Product Testing Service |
| Subgroups: |
PGS: PGS
58 People, 1 Basic Units
– PGS
HDT: HDT
154 People, 2 Basic Units
– HDT
SPT: SPT
86 People, 2 Basic Units
– SPT
ADM: ADM
113 People, 2 Basic Units
– ADM |