| Sampling Factors: |
Location (Not Relevant: The organizational unit locates at Fujian province. There is no other service locations delivering software implementation services.)
Customer (Not Relevant: All customers are from telecommunication area. The organization assumes all customers are same group.)
Size (Not Relevant: All projects sizes are below 10 people. The organization assumes all projects are same size.)
Organizational Structure (Not Relevant: There are two departments under the organizational unit. Research & Development Center and Quality Department are working together to deliver software implementation services. The two departments are managed as one team.)
Type of Work: There are two types of projects in the organizational unit. One is new development, second one is enhancement projects |
| Sampling Factor Values: |
New Implementation Project (Type of Work): This Project is new product development. Project deliver application services based on customer requirements. New application is implemented with limited reusable components.
Functional Enhancement Project (Type of Work): This Project is developed base old project. Project delivers functional enhancement and requirements change services for customers. Existing production application is maintained to meet customer requirements. |
| Subgroups: |
Functional Enhancement Project: Enhance software functions for customers based on existing production system.
10 People, 2 Basic Units
– Functional Enhancement Project
New Implementation Project: Implement software for customers based on contract requirements.
15 People, 2 Basic Units
– New Implementation Project |