| Sampling Factors: |
Location (Not Relevant: Software development work is performed in only one location: Wuxi, China)
Customer: The processes for internal customer are different from external customer
Size (Not Relevant: No effect on implementation. All software development projects have less than 15 employees.)
Organizational Structure (Not Relevant: No effect on implementation.)
Type of Work (Not Relevant: No effect on implementation.) |
| Sampling Factor Values: |
Internal Customer (Customer): The customer is an internal company in IT field with demands of using software products
External Customer (Customer): External customers who sign software development contracts with Wuxi Xiaofeng. |
| Subgroups: |
1: This group has one basic unit which is to develop products for internal use in Xiaofeng group. (Although there is another history project for internal use, it couldn’t represent current implementation of processes.
10 People, 1 Basic Units
– Internal Customer
2: This group has two basic unit focusing on management information system for sports stadium and catering.
10 People, 2 Basic Units
– External Customer |