XtraNet Technologies Pvt. Ltd.-2018-CMMI3

CMMI认证查询 cmmirz 4年前 (2018-04-29) 288次浏览 0个评论
Organization Name:
(组织名称)
XtraNet Technologies Pvt. Ltd.
Organizational Unit:
(组织单位)
BPO and Software Development and Maintenance
Maturity Level:
(成熟度)
Maturity Level 3
Appraisal End Date:
(评估结束日期)
Apr 30, 2018
Lead Appraiser:
(主任评估师)
ANURAG JAUHARI
Sponsor:
(发起人)
Sukhbir Singh Kukreja
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Only one location of operation and thus this factor is not applicable.)
Customer (Not Relevant: No different ways of working for different customers)
Size (Not Relevant: Work is not performed differently depending on the size of the BU. This has no affect on process execution.)
Organizational Structure (Not Relevant: All the projects fall under the same hierarchy and thus ways of working is same for all the work in OU.)
Type of Work: Ways of working are different for application maintenance and BPO services.
Sampling Factor Values: Software Maintenance (Type of Work): Software development and maintenance services provide customized software development services against Government RFPs. XtraNet Technologies OU provides application development & maintenance services that enhance performance of customer’s IT system. An imperative requirement for organizations, small or large, is identifying, employing and continuously enhancing the right applications that help the
BPO Service (Type of Work): BPO Services provides customer services for both Voice and Non-voice including email chat, SMS or web interaction. In inbound call centers companies receive calls having to do with their service or product. They are used for everything from customer issues related to product sales. The outbound call center services works in enhancing overall client acquisition and retention. The sales up-selling a
Subgroups: SoftMain: Software development and maintenance services provide customized software development services against Government RFPs.
2 People, 1 Basic Units
– Software Maintenance
BPO Service: It provides customer services for both Voice and Non-voice including email chat, SMS or web interaction.
182 People, 1 Basic Units
– BPO Service

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