| Sampling Factors: |
Location (Not Relevant: OU operates from one location (Xiamen, China). Hence this factor is considered as not relevant.)
Customer: There are two types of Customers. One is Medical and other one is Government Customers and other one is Medical Care.
Size (Not Relevant: The project size does not vary much and hence same process is applied for project execution. Hence this is considered as not relevant.)
Organizational Structure (Not Relevant: There are two departments. Both are aligned with customer types. Since Customer type is already chosen as sampling factor, this is addressed already. Hence not considered as separate sampling factor.)
Type of Work (Not Relevant: The OU work is focused on development work. Appraisal is focused on development type work only, this is considered as not relevant.) |
| Sampling Factor Values: |
Medical Care (Customer): Medical Care Customers (e.g. Medical insurance business and Telemedicine business)
Government affairs (Customer): Government affairs type customers include government customers addressing social security, employment service, education. |
| Subgroups: |
Gov: Software Product Development and Enhancement Projects executed for Government customers
89 People, 5 Basic Units
– Government affairs
Med: Software Product Development and Enhancement Projects executed for Medical Care customers customers
57 People, 4 Basic Units
– Medical Care |