| Sampling Factors: |
Location (Not Relevant: Projects are located in a same office area)
Customer: Thare are three customer types, i.e. public, government agency, telecom operators
Size (Not Relevant: Project size varies in a limited scope)
Organizational Structure (Not Relevant: There are no further division in the development department)
Type of Work (Not Relevant: There are one product type, i.e. network software) |
| Sampling Factor Values: |
public (Customer): public users
government agency (Customer): government agency
telecom operators (Customer): telecom operators |
| Subgroups: |
G1: develop public user product
10 People, 2 Basic Units
– public
G2: develop government agency projects
10 People, 3 Basic Units
– government agency
G3: develop telecom operator products
6 People, 2 Basic Units
– telecom operators |