| Sampling Factors: |
Location (Not Relevant: All management and development activities are conducted at one location in Nanjing, Jiangsu, China.)
Customer (Not Relevant: Although OU provides solutions and products to two types of customers (Some of customers are private companies, but most are government organizations), works for all customers are performed consistently using organizational standard processes.)
Size (Not Relevant: All works use the same process regardless of size and size does not alter the basic steps of the standard process and the life cycle model. Consequently size does not cause significant variations in the performance of processes.)
Organizational Structure (Not Relevant: All works are conducted within the one department, have the same basic and similar structure with project manager, developers, supporting-members, and share the same organization standard processes without substantial tailoring.)
Type of Work: There are 2 types of works, such as “Development”, “Maintenance”. This is the key distinguishing factor among works. Most of works start their life as new development and when completed pass into a maintenance phase. The nature of the work is different between these two stages. |