| Sampling Factors: |
Location (Not Relevant: The work is performed in their offices in Viña del Mar, Chile.)
Customer (Not Relevant: the organizations follow its set of processes to face and to meet customer requirements. There is no difference per client in the use of processes.)
Size (Not Relevant: Software products initiatives are treated the same way. It depends on type of work rather than size. Custom Software development, Software Maintenance have each of it its own same set of processes (not depending on size).)
Organizational Structure (Not Relevant: OU is focused only in one specific area (Software Development inside Projects area) of the whole organization.)
Type of Work: The OU has two types of work Custom Software Developments, Software Maintenance and by phases |
| Sampling Factor Values: |
CSD (Type of Work): Custom Software Developments
MAPh (Type of Work): Software maintenance and by phases projects |
| Subgroups: |
CSD: Custom Software Development
77 People, 11 Basic Units
– CSD
MAPh: Software Maintenance & by phases projects
26 People, 5 Basic Units
– MAPh |