| Sampling Factors: |
Location (Not Relevant: Not Relevant: The work is performed in their offices in Viña del Mar following the same organizational process.)
Customer (Not Relevant: Not Relevant: mostly public sector clients and all of them are treated the same way.)
Size (Not Relevant: Not Relevant: the projects are mainly classified by their type of work)
Organizational Structure (Not Relevant: Not Relevant: Zeke has 27 professionals in Software development and Quality Areas; they use the same organizational process.)
Type of Work: Relevant: Three different types of software initiatives: On demand Software product development, Enhancements and Software Maintenance. |
| Sampling Factor Values: |
Enhancement (Type of Work): Medium to mayor enhancements
Maintenance (Type of Work): Software Maintenance |
| Subgroups: |
En: Medium to large Enhancements
50 People, 11 Basic Units
– Enhancement
Ma: Software maintenance
3 People, 1 Basic Units
– Maintenance |