| Sampling Factors: |
Location (Not Relevant: Ways of working doesn’t differs on the basis of location as it has only one location of operation.)
Customer (Not Relevant: Ways of working doesn’t differs on the basis of customers as all follow the same processes.)
Size (Not Relevant: Ways of working doesn”t differs on the basis of size as all are mid size projects and work with similar ticket nature and volume.)
Organizational Structure (Not Relevant: All projects falls under the same hierarchy of the organization structure, so there is no difference in ways of working.)
Type of Work: The organization provides both Software Development and IT Service Delivery. |
| Sampling Factor Values: |
Software Development (Type of Work): Software development based on customer requirements.
IT Service Delivery (Type of Work): Service delivery for client as a data services. |
| Subgroups: |
SD: Software development based on customer requirements.
42 People, 3 Basic Units
– Software Development
ITSD: Service delivery for client as a data services
284 People, 9 Basic Units
– IT Service Delivery |