| Sampling Factors: |
Location (Not Relevant: Zeus uses the same processes in all cities; use the same tool in the cloud for resource management and the schedule, consolidate and share the information in the tool. They have hospitality products, the training service is about these products, the same material, concepts, use of the product (regardless of the client”s location). The assembly and support services refer to these products (the processes do not change if the client or the consultant is in a different location).)
Customer (Not Relevant: Zeus is specialist in hospitality Industry.)
Size (Not Relevant: They have a standard size projects.)
Organizational Structure: The Operation Unit has two components: Consultancy and Service Desk. Service desk is not face-to-face and Consultancy is face-to-face (training and assembly are done in person).
Type of Work: Zeus has 5 services: Training, Assembly, Support, Updates and Solutions Development. Updates and Solutions Development are excluded from the scope of Scampi A. |
| Sampling Factor Values: |
Consultancy (Organizational Structure): Consultancy
Service Desk (Organizational Structure): Service Desk
Training (Type of Work): Training
Assembly (Type of Work): Assembly
Support (Type of Work): Support |
| Subgroups: |
Training -Consultancy: The service is responsible for carrying out personalize training for users.
24 People, 6 Basic Units
– Consultancy
– Training
Assembly -Consultancy: The service is responsible for implementing “Zeus System” in the customer, initial training and support for users.
25 People, 6 Basic Units
– Assembly
– Consultancy
Services Desk-Support: The service is responsible for support of customer requests.
20 People, 4 Basic Units
– Service Desk
– Support |