| Sampling Factors: |
Location (Not Relevant: Not Relevant: All basic units are in the same location in Zhengzhou)
Customer (Not Relevant: Not Relevant: There are a variety of customers for the basic units and no process differentiation occurs)
Size (Not Relevant: Not Relevant: All basic units are of similar size and no process differentiation occurs based on size)
Organizational Structure (Not Relevant: Not Relevant: No process differentiation occurs based on the structure)
Type of Work: Attendant Management Driver Management |
| Sampling Factor Values: |
Attendant Management (Type of Work): Attendant Management
Driver Management (Type of Work): Driver Management |
| Subgroups: |
Driver Management: Driver Management
4 People, 1 Basic Units
– Driver Management
Attendant Management: Attendant Management
8 People, 2 Basic Units
– Attendant Management |