| Sampling Factors: |
Location (Not Relevant: There is only one service office located in Fuzhou.)
Customer (Not Relevant: There are internal and external customers, however, customer-specific needs or requirements are not leading to implementation differences.)
Size: There are two different scales of project. One is large scale project. Another one is medium-small project.
Organizational Structure (Not Relevant: Technical Research and Development Center support the two organizations software implementation services. Although All projects follow the same Quality Management System, there are no department specific processes or guidelines.)
Type of Work: There are two types of work. One is R&D project. Another one is commercial service project. |
| Sampling Factor Values: |
Large Scale Project (Size): There are more than 10 people in project team.
Medium-Small Scale Project (Size): Project team members are equal or less than 10 people.
R&D Project (Type of Work): Project is to develop a product or solution that will be deliver to customer by other departments integrated with system integration services.
Commercial Project (Type of Work): Project delivers software implementation services for customers based contracted requirements. |
| Subgroups: |
Large Scale R&D Project: Project is to develop a product or solution that will be deliver to customer by other departments integrated with system integration services. Project team members exceed 10 people.
16 People, 1 Basic Units
– Large Scale Project
– R&D Project
Medium-Small Scale R&D Project: Project is to develop a product or solution that will be deliver to customer by other departments integrated with system integration services. Project team members are equal or less than 10 people.
6 People, 1 Basic Units
– R&D Project
– Medium-Small Scale Project
Medium-Small Scale Commercial Project: Project delivers software implementation services for customers based contracted requirements with equal or less than 10 project team members.
7 People, 1 Basic Units
– Medium-Small Scale Project
– Commercial Project |