| Sampling Factors: |
Location (Not Relevant: No . Worked by people dispersed throughout the world.)
Customer (Not Relevant: No. Customer is within the Business of the Company.)
Size (Not Relevant: No. All projects use SR Workbench process.)
Organizational Structure (Not Relevant: No. All projects use SR Workbench process.)
Type of Work: Yes. Typical SRW work falls within three categories: Small enhancements, Regulatory, or Break-Fix. |
| Sampling Factor Values: |
Sm E (Type of Work): Group of interrelated Service Requests treated as small project
B/F (Type of Work): Small value Service Request Less than 300 hrs.
Reg (Type of Work): Service Requests as result of Government regulation requirements |
| Subgroups: |
Small Enhancement: Group of interrelated Service Requests treated as small project using Sm Enhancement capability pattern in SR Workbench.
703 People, 144 Basic Units
– Sm E
Regulatory: Service Requests as result of Government regulation requirements using the Regulatory capability pattern in SR Workbench.
45 People, 10 Basic Units
– Reg
Break/Fix: Small value Service Request Less than 300 hrs using the Break/Fix capability pattern in SRWorkbench.
402 People, 101 Basic Units
– B/F |