Organization Name：
（组织名称） Aetna
（组织名称） Aetna
Organizational Unit：
（组织单位） Service Request Work Units
（组织单位） Service Request Work Units
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Sep 21, 2015
（评估结束日期） Sep 21, 2015
Lead Appraiser：
（主任评估师） Bonnie Bollinger
（主任评估师） Bonnie Bollinger
Sponsor：
（发起人） Louis Ursini Jr.
（发起人） Louis Ursini Jr.
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: No . Worked by people dispersed throughout the world.)
Customer (Not Relevant: No. Customer is within the Business of the Company.)
Size (Not Relevant: No. All projects use SR Workbench process.)
Organizational Structure (Not Relevant: No. All projects use SR Workbench process.)
Type of Work: Yes. Typical SRW work falls within three categories: Small enhancements, Regulatory, or Break-Fix.Sampling Factor Values: Sm E (Type of Work): Group of interrelated Service Requests treated as small project
B/F (Type of Work): Small value Service Request Less than 300 hrs.
Reg (Type of Work): Service Requests as result of Government regulation requirementsSubgroups: Small Enhancement: Group of interrelated Service Requests treated as small project using Sm Enhancement capability pattern in SR Workbench.
703 People, 144 Basic Units
– Sm E
Regulatory: Service Requests as result of Government regulation requirements using the Regulatory capability pattern in SR Workbench.
45 People, 10 Basic Units
– Reg
Break/Fix: Small value Service Request Less than 300 hrs using the Break/Fix capability pattern in SRWorkbench.
402 People, 101 Basic Units
– B/F
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
