| Sampling Factors: |
Location (Not Relevant: No. Worked by people dispersed throughout the world.)
Customer (Not Relevant: No. Customer is the Business portion of the Company.)
Size (Not Relevant: No. All work units use the APLC process.)
Organizational Structure (Not Relevant: No. All work units use the APLC process.)
Type of Work: Yes. Some work from an acquired company is transitioning to Aetna processes. Legacy Aetna work has been implementing existing Aetna processes. A new domain workload has been added to Aetna processes. |
| Sampling Factor Values: |
WC (Type of Work): A group of projects related to Workers Comp.
C Trans (Type of Work): A group of projects transitioning from former company processes.
Legacy (Type of Work): A group of projects implementing legacy processes. |
| Subgroups: |
Workers Comp: Projects involved with a new application
232 People, 16 Basic Units
– WC
C Transitioning: Projects transitioning from former processes to Aetna processes.
250 People, 16 Basic Units
– C Trans
Aetna Legacy: Legacy projects using standard Aetna processes.
1352 People, 65 Basic Units
– Legacy |