Ambisig – Ambiente e Sistemas de Informação Geográfica,

cmmirz

13年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: No. All the services are executed in the same site.) Customer (Not Relevant: No. All services are performed the same way for all customers.) Size (Not Relevant: No. All services are executed the same way independently of size.) Organizational Structure (Not Relevant: No. The structure does not affect the processes executions.) Type of Work: Type of work is different for each service type.
Sampling Factor Values:	Software Services (Type of Work): Support, software development, corrections and software products configuration. Housing (Type of Work): Server housing with internet services at the organization datacenter, allowing to any Internet enabled user, with a lap top and a web browser, access to the server at any given time. Hosting (Type of Work): SW product hosting, on a pre-defined url, in a web server at the organization datacenter, allowing to any Internet enabled user, with a lap top and a web browser, access to the product at any given time. Training (Type of Work): Delivery of training services, pre customized and planned high quality on delivering, support and respective effectiveness and satisfaction assessment. Consultancy (Type of Work): Consulting services under a grant of hours to maintain the implemented management systems or other consultancy services related to the client”s business.
Subgroups:	Software Services: Support, software development, corrections and software products configuration. 14 People, 1 Basic Units – Software Services Housing: Server housing with internet services at the organization datacenter, allowing to any Internet enabled user, with a lap top and a web browser, access to the server at any given time. 1 People, 1 Basic Units – Housing Hosting: SW product hosting, on a pre-defined url, in a web server at the organization datacenter, allowing to any Internet enabled user, with a lap top and a web browser, access to the product at any given time. 1 People, 1 Basic Units – Hosting Training: Delivery of training services, pre customized and planned high quality on delivering, support and respective effectiveness and satisfaction assessment. 5 People, 1 Basic Units – Training Consultancy: Consulting services under a grant of hours to maintain the implemented management systems or other consultancy services related to the client”s business 5 People, 1 Basic Units – Consultancy