| Sampling Factors: |
Location (Not Relevant: The delivery of Services is through the centralized location at Bhopal, India. Hence, the location is not differentiator for IT Service Delivery and does not make a material difference to the way processes are applied.)
Customer (Not Relevant: For IT Service Delivery, all the customers are External with the domain being Government and do not determine any differentiation in process implementation.)
Size: There are differences in the way processes are executed depending on whether the basic unit (Service Team) is Large, Medium or Small size. The sizing construct is: 1) Large > 15 Resources 2) Medium 5-14 Resources 3) Small < or=”4″ resources.=”” the=”” difference=”” in=”” size=”” leads=”” to=”” some=”” differences=”” in=”” processes,=”” particularly=”” affecting=”” wp,=”” wmc,=”” sd,=”” cam,=”” irp,=”” dar=”” and=”” iwm=”” process=””>
Organizational Structure (Not Relevant: OU is located in a single location (Bhopal) with a single management structure. Thus Organisational Structure is not a differentiator and does not make any material difference to the way processes are applied to execute work.)
Type of Work: IT Service Delivery executes two types of Services that leads to differences in the application of processes. The two types of Services involve: a) Online Examination and Data Management Services b) Help Desk Services. The type of work leads to some differences in processes, particularly affecting REQM, WP, WMC, RSKM, IRP,MA, SD, SST and IWM process areas. |