Organization Name：
（组织名称） ARCEUS INFOTECH PRIVATE LIMITED
（组织名称） ARCEUS INFOTECH PRIVATE LIMITED
Organizational Unit：
（组织单位） IT Service Delivery
（组织单位） IT Service Delivery
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Apr 28, 2017
（评估结束日期） Apr 28, 2017
Lead Appraiser：
（主任评估师） Alok Goswami
（主任评估师） Alok Goswami
Sponsor：
（发起人） Vino Mathew
（发起人） Vino Mathew
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The delivery of Services is through the centralized location at Bhopal, India. Hence, the location is not differentiator for IT Service Delivery and does not make a material difference to the way processes are applied.)
Customer (Not Relevant: For IT Service Delivery, all the customers are External with the domain being Government and do not determine any differentiation in process implementation.)
Size: There are differences in the way processes are executed depending on whether the basic unit (Service Team) is Large, Medium or Small size. The sizing construct is: 1) Large > 15 Resources 2) Medium 5-14 Resources 3) Small < or=”4″ resources.=”” the=”” difference=”” in=”” size=”” leads=”” to=”” some=”” differences=”” in=”” processes,=”” particularly=”” affecting=”” wp,=”” wmc,=”” sd,=”” cam,=”” irp,=”” dar=”” and=”” iwm=”” process=””>
Organizational Structure (Not Relevant: OU is located in a single location (Bhopal) with a single management structure. Thus Organisational Structure is not a differentiator and does not make any material difference to the way processes are applied to execute work.)
Type of Work: IT Service Delivery executes two types of Services that leads to differences in the application of processes. The two types of Services involve: a) Online Examination and Data Management Services b) Help Desk Services. The type of work leads to some differences in processes, particularly affecting REQM, WP, WMC, RSKM, IRP,MA, SD, SST and IWM process areas.Sampling Factor Values: Small (Size): These are basic units where 4 or less resources (people) are working in the Service Delivery team.
Medium (Size): These are basic units where 5-14 resources (people) are working in the Service Delivery team.
Online Examination and Data Management Services (Type of Work): These are basic units that involve Services related to conducting Online Examinations and Management of Data related to Services.
Help Desk Services (Type of Work): These are basic units that involve providing Help Desk related Services with regards to issues faced by citizens and end users for a number of State Government functions and Services.Subgroups: Help Desk Services, Small: These are basic units that involve providing Help Desk related Services and are of a size that involves 4 or less resources.
4 People, 1 Basic Units
– Small
– Help Desk Services
Online Examination and Data Management Services, Medium: These are basic units that involve Services related to conducting Online Examinations and Management of Data related to Services. The Service Delivery team size can range from 5-14 resources.
19 People, 2 Basic Units
– Medium
– Online Examination and Data Management Services
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