| Sampling Factors: |
Location (Not Relevant: All services are provided at the RSA location of the CIO/G6 organization.)
Customer (Not Relevant: The identification of AMCOM customers does not affect the conduct of IT services for the command.)
Size (Not Relevant: The size of the service team does not affect the way service processes are executed.)
Organizational Structure (Not Relevant: All services are provided within CIO/G6 governance.)
Type of Work: The type of work is relevant, and, in fact fully determines the subgroups. |
| Sampling Factor Values: |
Information Management (Type of Work): Provision of U.S. Army CIO/G6 information management services.
Software Development (Type of Work): Includes full software life cycle as well as testing, software QA, and software CM.
Mission Service Desk (Type of Work): Purely the CIO/G6 service desk operation. |
| Subgroups: |
Information Management: Note that the “type of work” fully defines each subgroup.
18 People, 5 Basic Units
– Information Management
Software Development: Software Development, including design ,implementation, test, and CM
35 People, 1 Basic Units
– Software Development
Service Desk: CIO/G6 service desk operations.
9 People, 1 Basic Units
– Mission Service Desk |