Organization Name:
(组织名称) U.S. Army Aviation and Missile Command
(组织名称) U.S. Army Aviation and Missile Command
Organizational Unit:
(组织单位) CIO/G6
(组织单位) CIO/G6
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Aug 25, 2014
(评估结束日期) Aug 25, 2014
Lead Appraiser:
(主任评估师) Jeffrey Dutton
(主任评估师) Jeffrey Dutton
Sponsor:
(发起人) Pamela Keahey
(发起人) Pamela Keahey
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: All services are provided at the RSA location of the CIO/G6 organization.)
Customer (Not Relevant: The identification of AMCOM customers does not affect the conduct of IT services for the command.)
Size (Not Relevant: The size of the service team does not affect the way service processes are executed.)
Organizational Structure (Not Relevant: All services are provided within CIO/G6 governance.)
Type of Work: The type of work is relevant, and, in fact fully determines the subgroups.Sampling Factor Values: Information Management (Type of Work): Provision of U.S. Army CIO/G6 information management services.
Software Development (Type of Work): Includes full software life cycle as well as testing, software QA, and software CM.
Mission Service Desk (Type of Work): Purely the CIO/G6 service desk operation.Subgroups: Information Management: Note that the “type of work” fully defines each subgroup.
18 People, 5 Basic Units
– Information Management
Software Development: Software Development, including design ,implementation, test, and CM
35 People, 1 Basic Units
– Software Development
Service Desk: CIO/G6 service desk operations.
9 People, 1 Basic Units
– Mission Service Desk
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