| Sampling Factors: |
Location (Not Relevant: Not relevant. All services are developed and provided at AMCOM CIO/G6 Redstone Arsensal facilities.)
Customer (Not Relevant: Not relevant. All customers are AMCOM or internal CIO/G6 customers.)
Size (Not Relevant: Not relevant. Service team size does not affect the conduct of process execution.)
Organizational Structure (Not Relevant: Not relevant. All services/basic units are part of the AMCOM CIO/G6.)
Type of Work: In the CIO/G6, their are four types of work: • Information Management • Technology Management • Software Development • Service Desk. All but Service Desk are part of this appraisal. |
| Sampling Factor Values: |
Information Management (Type of Work): Management, analysis, governance, and process improvement of AMCOM information.
Software Development (Type of Work): Full life cycle development of IT services software.
Technology Management (Type of Work): Life cycle administration, operation, and maintenance of IT services software.
Service Desk (Type of Work): Service desk operations. |
| Subgroups: |
Software Development: CIO/G6 service which provides IT systems software.
30 People, 2 Basic Units
– Software Development
Technology Management: CIO/G6 services which manage and administer information technologies.
5 People, 1 Basic Units
– Technology Management |