| Sampling Factors: |
Location (Not Relevant: Not Relevant – All projects/services are delivered out of customer locations or Wymond HQ)
Customer (Not Relevant: Not Relevant – Primarily focused on US Federal Civilian customers)
Size (Not Relevant: Not Relevant)
Organizational Structure (Not Relevant: Not Relevant – All managers report to President & CEO)
Type of Work: Process implementation changes based on each service line – Support Desk, Product Customization, Staff Augmentation |
| Sampling Factor Values: |
Support Desk (Type of Work): Primarily voice based or non-voice based support desk managing service requests and tier 2 support form end users.
Product Customization (Type of Work): Services focused on contracts primarily Pega based product customization and implementation services
Staff Augmentation (Type of Work): Identification of appropriate skills and resources for labor category and placing them in appropriate federal civil organizations |
| Subgroups: |
Support Desk: Primarily voice based or non-voice based support desk managing service requests and tier 2 support form end users.
32 People, 1 Basic Units
– Support Desk
Product Customization: Services focused on contracts primarily Pega based product customization and implementation services
4 People, 1 Basic Units
– Product Customization
Staff Augmentation: Identification of appropriate skills and resources for labor category and placing them in appropriate federal civil organizations
4 People, 1 Basic Units
– Staff Augmentation |