| Sampling Factors: |
Location (Not Relevant: There is only one location (Cairo / Egypt))
Customer (Not Relevant: Customer Type does not impact the services execution)
Size (Not Relevant: All services units have nearly the same Size)
Organizational Structure (Not Relevant: All services units are under Technical Support department)
Type of Work: There are 2 types of work provided by the Technical Support Department |
| Sampling Factor Values: |
Customer Support Service Desk (Type of Work):
Data Center & Infrastructure Services (Type of Work): |
| Subgroups: |
Subgroup(1): Customers Support Service Desk
7 People, 1 Basic Units
– Customer Support Service Desk
Subgroup(2): Data Center & Infrastructure Services
8 People, 1 Basic Units
– Data Center & Infrastructure Services |