Organization Name:
(组织名称) Aviation Information Technology (AVIT)
(组织名称) Aviation Information Technology (AVIT)
Organizational Unit:
(组织单位) Technical Support Department
(组织单位) Technical Support Department
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Apr 13, 2017
(评估结束日期) Apr 13, 2017
Lead Appraiser:
(主任评估师) Madiha Hassan
(主任评估师) Madiha Hassan
Sponsor:
(发起人) Hashem Hashem
(发起人) Hashem Hashem
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: There is only one location (Cairo / Egypt))
Customer (Not Relevant: Customer Type does not impact the services execution)
Size (Not Relevant: All services units have nearly the same Size)
Organizational Structure (Not Relevant: All services units are under Technical Support department)
Type of Work: There are 2 types of work provided by the Technical Support DepartmentSampling Factor Values: Customer Support Service Desk (Type of Work):
Data Center & Infrastructure Services (Type of Work):Subgroups: Subgroup(1): Customers Support Service Desk
7 People, 1 Basic Units
– Customer Support Service Desk
Subgroup(2): Data Center & Infrastructure Services
8 People, 1 Basic Units
– Data Center & Infrastructure Services
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