| Sampling Factors: |
Location: One of the key objectives of the appraisal is to determine the consistency of implementation across locations.
Customer (Not Relevant: Processes do not vary based on customers. Variations, if any are based on type of work and that is already selected as a sampling factor.)
Size (Not Relevant: The OU consists of five basic units. Given the limited number of basic units, there is not much variation in size. In addition, the location sampling factor also subsumes size to a certain extent.)
Organizational Structure (Not Relevant: Organizational unit is structured in the same manner as already covered in the Type of Work Sampling factor)
Type of Work: Consumer Operations and SME (Small and Medium Enterprise) are the two types of businesses covered. Business Objectives, Operational Objectives, Workflows vary for these. |
| Sampling Factor Values: |
Metro (Location): These are the branches operating out of Metro Locations
Non Metro (Location): These are branches operating out of Non Metro Locations
SF (Type of Work): This is the Consumer Operations vertical within operations.
SME (Type of Work): Small and Medium Enterprises vertical within operations |
| Subgroups: |
SF Metro: Metro location, Consumer Operations vertical
48 People, 2 Basic Units
– Metro
– SF
SF Non Metro: Non Metro location Consumer Operations Vertical
63 People, 3 Basic Units
– SF
– Non Metro
SME Metro: Metro locations SME Vertical
28 People, 2 Basic Units
– Metro
– SME
SME Non Metro: Non Metro locations SME Vertical
39 People, 3 Basic Units
– SME
– Non Metro |