| Sampling Factors: |
Location (Not Relevant: Joint processes, planning and monitoring across different locations)
Customer (Not Relevant: Only one customer (Deutsche Bank, Private & Business Clients))
Size (Not Relevant: No relevant differences)
Organizational Structure (Not Relevant: Overlaps with type of work)
Type of Work: Different way of working for staff work and production work. Production: Perform the services as agreed with customer Staff: Define services with customer, plan and monitor service provision |
| Sampling Factor Values: |
Production (Type of Work): Handles mail from bank customers to provide services as agreed with bank
Staff (Type of Work): Provides required services to the bank, and manages provision of services to the bank”s customers |
| Subgroups: |
Produktion: Handles mail from bank customers to provide services as agreed with bank
1220 People, 3 Basic Units
– Production
Staff: Provides required services to the bank, and manages provision of services to the bank”s customers
51 People, 5 Basic Units
– Staff |