Organization Name:
(组织名称) Deutsche Bank Gruppe
(组织名称) Deutsche Bank Gruppe
Organizational Unit:
(组织单位) DB Service
(组织单位) DB Service
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Mar 07, 2013
(评估结束日期) Mar 07, 2013
Lead Appraiser:
(主任评估师) Ralf Kneuper
(主任评估师) Ralf Kneuper
Sponsor:
(发起人) Jens Reuber
(发起人) Jens Reuber
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Joint processes, planning and monitoring across different locations)
Customer (Not Relevant: Only one customer (Deutsche Bank, Private & Business Clients))
Size (Not Relevant: No relevant differences)
Organizational Structure (Not Relevant: Overlaps with type of work)
Type of Work: Different way of working for staff work and production work. Production: Perform the services as agreed with customer Staff: Define services with customer, plan and monitor service provisionSampling Factor Values: Production (Type of Work): Handles mail from bank customers to provide services as agreed with bank
Staff (Type of Work): Provides required services to the bank, and manages provision of services to the bank”s customersSubgroups: Produktion: Handles mail from bank customers to provide services as agreed with bank
1220 People, 3 Basic Units
– Production
Staff: Provides required services to the bank, and manages provision of services to the bank”s customers
51 People, 5 Basic Units
– Staff
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