| Sampling Factors: |
Location (Not Relevant: Not relevant – Joint processes, planning and monitoring across different locations.)
Customer (Not Relevant: Not relevant – The customer is not a differentiator for the service processes. Only one customer (Deutsche Bank, Private & Business Clients).)
Size (Not Relevant: Not relevant – Size is not a differentiator for the service processes. Size does not have any impact on the banking services being provided.)
Organizational Structure (Not Relevant: Not relevant – The organizational structure is not a differentiator for the service processes. All banking services are being provided within one organizational structure.)
Type of Work: Different way of working for head office work and production work. |
| Sampling Factor Values: |
Production (Type of Work): Perform the services as agreed with the customer
Head Office (Type of Work): Define services with customer, plan and monitor service provision |
| Subgroups: |
Production: Handles mail from bank customers to provide services as agreed with the bank
1622 People, 3 Basic Units
– Production |