Organization Name:
(组织名称) Deutsche Bank Gruppe - DB Service
(组织名称) Deutsche Bank Gruppe - DB Service
Organizational Unit:
(组织单位) Banking Services
(组织单位) Banking Services
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Mar 22, 2016
(评估结束日期) Mar 22, 2016
Lead Appraiser:
(主任评估师) Joerg Diringer
(主任评估师) Joerg Diringer
Sponsor:
(发起人) Wolfram Post
(发起人) Wolfram Post
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Not relevant – Joint processes, planning and monitoring across different locations.)
Customer (Not Relevant: Not relevant – The customer is not a differentiator for the service processes. Only one customer (Deutsche Bank, Private & Business Clients).)
Size (Not Relevant: Not relevant – Size is not a differentiator for the service processes. Size does not have any impact on the banking services being provided.)
Organizational Structure (Not Relevant: Not relevant – The organizational structure is not a differentiator for the service processes. All banking services are being provided within one organizational structure.)
Type of Work: Different way of working for head office work and production work.Sampling Factor Values: Production (Type of Work): Perform the services as agreed with the customer
Head Office (Type of Work): Define services with customer, plan and monitor service provisionSubgroups: Production: Handles mail from bank customers to provide services as agreed with the bank
1622 People, 3 Basic Units
– Production
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