| Sampling Factors: |
Location (Not Relevant: Processes used to provide selected services do not differ by location)
Customer (Not Relevant: Processes used to provide services do not differ by customer)
Size (Not Relevant: Size is not a factor in how services are provided)
Organizational Structure (Not Relevant: The provision of services is managed under a single directorate)
Type of Work: The appraisal scope is focused on 5 types of services: Parts, Repairs, Technical Solutions, Service Visits, and Training |
| Sampling Factor Values: |
Customer support and logistics support planning (Type of Work): Support services for the operational life of CAE training systems and products which includes: repairs of CAE parts/third party parts; Field Service Representatives (FSR) on medium or long term assignment to support customer operators; Technical Solutions (mods or upgrades to training systems; parts replacement; short term service visits for maintenance/corrective action; operator training
Other (Type of Work): None |
| Subgroups: |
Customer support and logistics support planning: Support services for the operational life of CAE training systems and products which includes Parts, Repairs, Technical Solutions, Field Service Representative (FSR), Service Visits, and Training.
22 People, 61 Basic Units
– Customer support and logistics support planning |