| Sampling Factors: |
Location: Projects operate at two delivery centers for the FS SBU in France.
Customer: The customer Account segments are considered as important.
Size (Not Relevant: Process implementation does not differ with project size;)
Organizational Structure (Not Relevant: Each department is aligned with customer accounts. Customer Account is already considered as relevant. Hence this factor is not considered as critical.)
Type of Work (Not Relevant: Only development (SDLC) type of work is being considered.) |
| Sampling Factor Values: |
Nantes (Location): Nantes is one of the Service Centers for Capgemini FS
Montpellier (Location): Montpellier is one of centers for Capgemini FS
AXA (Customer): The Service Center projects for AXA account
BNPP (Customer): Service center projects for BNPP account
CACL (Customer): The Service Center projects for CACL (Registrar) |
| Subgroups: |
AXA-N: Nantes Service Center Projects for AXA Account
22 People, 1 Basic Units
– Nantes
– AXA
BNPP-N: Nantes Service Center Projects for BNPP Account
57 People, 3 Basic Units
– BNPP
– Nantes
CACL-M: Service Center Projects managed from Montpellier location for CACL Account
15 People, 1 Basic Units
– Montpellier
– CACL |