| Sampling Factors: |
Location (Not Relevant: Service delivery is not tailored according to Work Unit locations.)
Customer (Not Relevant: Service delivery is not tailored according to type of customers.)
Size: The Backlog Rate”s PPM are tailored according to size of Work Units (#FTEs).
Organizational Structure (Not Relevant: Work Units adopt similar OBS.)
Type of Work: AM Engagements are segmented through Private or Public Business Sector and tailoring is applicable accordingly. |
| Sampling Factor Values: |
Large (Size): > 70 FTEs
Medium (Size): < 70=”” ftes=”” ;=””> 30 FTEs
Small (Size): < 30=””>
Private (Type of Work): Private Business Sector
Public (Type of Work): Public Business Sector |
| Subgroups: |
SG1: Private Business Sector / Large
117 People, 1 Basic Units
– Private
– Large
SG2: Private Business Sector / Medium
53 People, 1 Basic Units
– Medium
– Private
SG3: Private Business Sector / Small
18 People, 1 Basic Units
– Private
– Small |