Capgemini Technology Services India Limited-2017-CMMI5

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: The OU operates only from one location (Mumbai)) Customer: Delivery Process depends on the customer tools/processes. The appraisal is for one select account. Size (Not Relevant: The size is not a driving factor for the services since all the underlying services are broken down as SLA components and delivered using ticketing system.) Organizational Structure (Not Relevant: Only one account reporting to one Manager.) Type of Work (Not Relevant: Only application management support is getting considered. All of towers follow same service lifecycle activities.)
Sampling Factor Values:	Selected account (Customer): Units from selected account Other accounts (Customer): Units for other accounts – No basic units are there in the OU under this sampling factor.
Subgroups:	Towers: Project services are offered as Towers for this account. 115 People, 4 Basic Units – Selected account