Organization Name：
（组织名称） Capgemini Technology Services India Limited
（组织名称） Capgemini Technology Services India Limited
Organizational Unit：
（组织单位） FS SBU India - Application Production Support Services for specific account
（组织单位） FS SBU India - Application Production Support Services for specific account
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Dec 08, 2017
（评估结束日期） Dec 08, 2017
Lead Appraiser：
（主任评估师） Gururaj Managuli
（主任评估师） Gururaj Managuli
Sponsor：
（发起人） Vinod Jain
（发起人） Vinod Jain
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The OU operates only from one location (Mumbai))
Customer: Delivery Process depends on the customer tools/processes. The appraisal is for one select account.
Size (Not Relevant: The size is not a driving factor for the services since all the underlying services are broken down as SLA components and delivered using ticketing system.)
Organizational Structure (Not Relevant: Only one account reporting to one Manager.)
Type of Work (Not Relevant: Only application management support is getting considered. All of towers follow same service lifecycle activities.)Sampling Factor Values: Selected account (Customer): Units from selected account
Other accounts (Customer): Units for other accounts – No basic units are there in the OU under this sampling factor.Subgroups: Towers: Project services are offered as Towers for this account.
115 People, 4 Basic Units
– Selected account
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