| Sampling Factors: |
Location (Not Relevant: All projects located in Pereira.)
Customer (Not Relevant: There are no specific customer requirements that affects process.)
Size (Not Relevant: Size does not affect work. In the case where we need more people, work is divided in groups so standard process are not affected.)
Organizational Structure (Not Relevant: Same organizational structure for all services)
Type of Work: Work is divided into Implementation, Support and Technical Services. |
| Sampling Factor Values: |
Implementation (Type of Work): Implementation projects on its own products
Support (Type of Work): Help Desk services (after products are implemented)
Technical (Type of Work): Specificil technical (infrastructure) services |
| Subgroups: |
S1: Implementation services
12 People, 1 Basic Units
– Implementation
S2: Support (help desk) Services
5 People, 1 Basic Units
– Support
S3: Technical services (infrastructure=
3 People, 1 Basic Units
– Technical |