Organization Name:
(组织名称) Casa de Software Prosof SAS
(组织名称) Casa de Software Prosof SAS
Organizational Unit:
(组织单位) Implementation, Support and Technical Area
(组织单位) Implementation, Support and Technical Area
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Jan 26, 2018
(评估结束日期) Jan 26, 2018
Lead Appraiser:
(主任评估师) Marcelo Amadio
(主任评估师) Marcelo Amadio
Sponsor:
(发起人) Francisco Luis Alvarez Duque
(发起人) Francisco Luis Alvarez Duque
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: All projects located in Pereira.)
Customer (Not Relevant: There are no specific customer requirements that affects process.)
Size (Not Relevant: Size does not affect work. In the case where we need more people, work is divided in groups so standard process are not affected.)
Organizational Structure (Not Relevant: Same organizational structure for all services)
Type of Work: Work is divided into Implementation, Support and Technical Services.Sampling Factor Values: Implementation (Type of Work): Implementation projects on its own products
Support (Type of Work): Help Desk services (after products are implemented)
Technical (Type of Work): Specificil technical (infrastructure) servicesSubgroups: S1: Implementation services
12 People, 1 Basic Units
– Implementation
S2: Support (help desk) Services
5 People, 1 Basic Units
– Support
S3: Technical services (infrastructure=
3 People, 1 Basic Units
– Technical
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