| Sampling Factors: |
Location (Not Relevant: All services are delivered from one location)
Customer (Not Relevant: The customer is interested in the service and as such has never had a say or interest in the process)
Size (Not Relevant: Size does not play a part in differentiating the process – the type of work is different)
Organizational Structure (Not Relevant: There is no difference in the process to be followed based on organization structure as this is one group)
Type of Work: There are three lines of business – HR, Payroll and RPO services |
| Sampling Factor Values: |
HR (Type of Work): Human resources service
Payroll (Type of Work): Payroll processing
RPO (Type of Work): Recruitment process |
| Subgroups: |
HR: Human resources
25 People, 1 Basic Units
– HR
Payroll: Payroll processing
25 People, 1 Basic Units
– Payroll
RPO: Recruitment process outsourcing
70 People, 1 Basic Units
– RPO |