| Sampling Factors: |
Location (Not Relevant: One location only in Shanghai for this organization.)
Customer (Not Relevant: Their clients are Government, Education, Tourism Industry clients, but they use the same QMS (processes and procedures) and same life cycle and same technology. None of the process areas are enacted differently than those defined in the QMS and Life Cycle. Thus the customer has no affect on the process.)
Size (Not Relevant: Project scale (number of people) is around 10 people which has no affect on the process.)
Organizational Structure (Not Relevant: All the projects are developed in the R & D Center and the quality was managed in the Quality Control Center which has no affect on the process.)
Type of Work: There are two types of work/projects: Device Management Projects and Desktop Management Projects. |
| Sampling Factor Values: |
Device Management Projects (Type of Work): All Device Management Projects developed for their clients.
Desktop Management Projects (Type of Work): All Desktop Management Projects developed for their clients. |
| Subgroups: |
SG1: All Device Management Projects developed for their clients.
15 People, 15 Basic Units
– Device Management Projects
SG2: All Desktop Management Projects developed for their clients.
20 People, 15 Basic Units
– Desktop Management Projects |