| Sampling Factors: |
Location: Local or Major (International)
Customer (Not Relevant: All projects are for different customers who do not effect the overall process context. All projects use the same set of organizational processes.)
Size (Not Relevant: Size doesn’t effect the process context as all projects follow the organizational standard set of processes.)
Organizational Structure (Not Relevant: All projects and support team report to the same organizational structure and use the same set of organizational processes.)
Type of Work: 3 Types of work: Development, Implementation and Support
Type of Delivery: New Development or Enhancement
Type of Product: Front Office Support or Back Office Support |
| Sampling Factor Values: |
Major (Location): Overseas (international) implementation
Local (Location): Local implementation
Development (Type of Work): Development work
Implementation (Type of Work): Implementation of product on customer sites
Support (Type of Work): Support and maintenance of already release products
New Development (Type of Delivery): New software product development
Enhancement (Type of Delivery): Enhancement to already existing software product
Front office (FOS) (Type of Product): Support and maintenance of front office product
Back office (BOS) (Type of Product): Support and maintenance of back office product |
| Subgroups: |
Development – New: New software development projects
10 People, 6 Basic Units
– Development
– New Development
Development – Enhancement: Enhancement software development projects
7 People, 4 Basic Units
– Enhancement
– Development
Implementation – Major: Major product implementation
2 People, 1 Basic Units
– Implementation
– Major
Implementation – Local: Local product implementation
2 People, 1 Basic Units
– Local
– Implementation
Support – FOS: Support and maintenance of front office product
9 People, 1 Basic Units
– Support
– Front office (FOS)
Support – BOS: Support and maintenance of back office product
5 People, 1 Basic Units
– Back office (BOS)
– Support |