| Sampling Factors: |
Location: The company is located in two cities: (1) Guadalajara, (2) Mexico City.
Customer (Not Relevant: Only commercial customers.)
Size (Not Relevant: Regarding team size – all teams all small (less than 10 people). Regarding project size – size/complexity affects duration not the way work is performed.)
Organizational Structure: Each work type has a different manager: (1) SAP Manager, (2) Customer Support Manager.
Type of Work: Two types of work are under the scope of the appraisal: (1) SAP Implementation, (2) Customer Support. |
| Sampling Factor Values: |
Guadalajara (Location): The central office of the company is located in Guadalajara, Mexico.
Mexico City (Location): A branch office of the company is located in Mexico City, Mexico.
SAP Manager (Organizational Structure): Manager in charge of the SAP business unit.
Customer Support Manager (Organizational Structure): Manager in charge of the customer support business unit.
SAP Implementation (Type of Work): Business unit in charge of implementing SAP (a solution to automate business processes).
Customer Support (Type of Work): Business unit in charge of providing customer support to their SAP client base. |
| Subgroups: |
Subgroup 1: SAP implementation projects dealt with from Guadalajara.
9 People, 3 Basic Units
– Guadalajara
– SAP Manager
– SAP Implementation
Subgroup 2: SAP implementation projects dealt with from Mexico City.
3 People, 1 Basic Units
– SAP Implementation
– Mexico City
– SAP Manager
Subgroup 3: Customer support.
10 People, 1 Basic Units
– Customer Support Manager
– Guadalajara
– Customer Support |